Category » Sales and Service
Sales, Pricing, Purchasing, Documentation, Shipping, Warranty
There were 17 questions found in this category:
Does Alcorn McBride rent equipment?
Occasionally, usually for longer term installations, rather than a few days. Give our sales department a call at (407)296-5800 to discuss what you have in mind.- How do I arrange for repair of equipment that is out of warranty?
Start by contacting Technical Support Department at (407)296-5800 or support@alcorn.com to discuss your situation with our technicians. If they can't address the problem remotely, they will issue you an RMA. Our rates are $75/hour for labor plus material costs and shipping to and from your locat ...
- How do I check the status of my order?
Contact the sales department at (407)296-5800 or send email to the sales@alcorn.com. We need to know your company's name, the PO number, the date you submitted the order, and it helps to know what products were ordered.
- How do I return a product I don't need?
Alcorn McBride will accept the return of unused products in their original shipping container provided they are in new condition. To return a product in the US, please contact us at (407) 296-5800 to receive an RMA number and shipping address. Products without RMA numbers cannot be accepted. A r ...
- How do I return faulty equipment for repair?
Your first step should be to call Tech Support at 407-296-5800 or email to: support@alcorn.com. Our highly qualified engineers will address your issue, and in most cases, be able to solve your problem over the phone. If we determine that there is a failure requiring repair, we will issue an RMA ...
- I'm a new customer how do I open an account at Alcorn McBride?
Contact the sales department at (407)296-5800 for price quotes and ordering procedures. All orders must be submitted in writing, either by mail, e-mail, or fax to (407)296-5801. First time purchases are either COD, American Express, or prepaid by check. Checks must clear before we will ship equi ...
- Is it possible to borrow a piece of equipment for evaluation?
Yes. Generally we lend evaluation equipment for a period of not more than 30 days. We write an invoice at the time of the loan, so if you wish to keep it you simply pay the invoice. Call the sales department at (407)296-5800 to discuss your needs.
- Is it possible to get a catalog of your products?
Sure! We can send you an information packet full of the latest cutsheets about our products. Just send your mailing information to our email address at info@alcorn.com, and say you'd like an info packet. If you don't have email available, you can call us at 1-407-296-5800, or even fax your addre ...
- What does RMA stand for?
Return Merchandise Authorization. You do need authorization to return your excess or faulty product. (Yes, we do accept return or exchange of over/misordered equipment, although we charge a nominal restocking fee. Contact the Sales Department.) If your product is misbehaving, start with Tech Sup ...
- What method of payment can I use?
We require first time customers to pay C.O.D., prepay with company check or by credit card. We accept American Express, Visa and Mastercard. Upon receiving your credit references we will process your application for an open account and set your credit limit. All accounts are Net 30.
- What type of shipping methods are available?
We ship exclusively by Federal Express; you choose the speed of service that you want.
- What types of training do you have, and how much does it cost?
You can visit us at our corporate offices in Orlando, FL for free training, which is free for small to medium groups. Larger groups should call to discuss pricing. While we do not have any formal training sessions anywhere but Orlando, we do offer on-site training at a rate or $75 per hour plus ...
- When will my order ship?
For items in stock, we can usually ship products ordered by 1:00 PM Eastern Time, for arrival the next day. If you need your order this quickly, it is essential that you phone us to verify that we have your P.O. in hand. We ship exclusively by Federal Express; you choose the speed of service tha ...
- Where can I find a distributor or dealer list for countries other than the United States?
Please refer to our http://www.alcorn.com/corpinfo/international.html]distributor list for the source nearest you.
- Where can I find the types of accessories available for Alcorn McBride products?
Many accessories are listed on the http://www.alcorn.com/products/accessories/]Accessories page of the Alcorn McBride website. Or call us at (407)296-5800 to discuss specific requirements.
- Where do I buy your products?
In the US you can purchase our products from dealers, installers, or directly from us. Call our sales department at (407)296-5800. Elsewhere in the world, you can purchase them from local dealers or directly through our distributors. Refer to our http://www.alcorn.com/corpinfo/international.html ...
- Where do I find Product Literature?
You can find software, firmware, downloads, and general tech support in our http://www.alcorn.com/support/index.html]support section. You can find manuals, cutsheets, application notes, etc. in our http://www.alcorn.com/library/index.html]library. Each product-specific section also has links to ...